Terms of Service

1. Who we are; acceptance

The RentRight service (the "Service") is provided by TQDM Inc., a corporation organised under the laws of the State of Delaware, United States of America, with its address at 1111B S Governors Ave, STE 23256, Dover, DE 19904, USA (" TQDM", "we", "us", "our").

By accessing or using the Service in any way — including by opening the website, uploading a document, submitting a form, clicking a link we send you by email, or continuing a session — you represent and warrant that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy. These Terms apply to you whether you are a free or paid user.

2. The Service

The Service is an automated, software-based lease-review tool that accepts a South African residential lease as text, PDF, or photographs; analyses it using machine-learning models and deterministic rules; and returns a structured report describing areas of legal risk, compliance status, flagged clauses, fees, and recommended actions.

We may offer paid features from time to time, the availability, scope, and pricing of which will be communicated at the point of purchase.

3. Not legal advice

THE SERVICE DOES NOT PROVIDE LEGAL ADVICE AND DOES NOT CREATE A LAWYER-CLIENT RELATIONSHIP. The reports, scores, findings, recommendations, and other outputs of the Service are provided for general informational purposes only, are generated by automated systems, and are not a substitute for advice from a qualified legal practitioner admitted in the relevant jurisdiction.

You are solely responsible for decisions you make in relation to any lease, including whether to sign it, amend it, or walk away. If you need legal advice you should consult a qualified attorney. TQDM is not a law firm and none of its personnel, service providers or contractors is acting as your attorney in connection with the Service.

4. Eligibility

You may use the Service only if (a) you are at least 18 years old and have the legal capacity to enter into a binding contract in your jurisdiction; (b) you are not a person barred from receiving services under the laws of the United States, South Africa, or any other applicable jurisdiction; (c) your use does not violate any applicable sanctions, export control, or anti-money-laundering law; and (d) you provide accurate and complete registration information.

5. Access, accounts, and access tokens

Access to your generated report is gated by a unique access token that we send to the email address you provide. You are responsible for keeping that email account, that token, and any devices used to access the Service reasonably secure. Anyone who obtains the token may be able to view the associated report.

If you suspect that your email account or access link has been compromised, notify us promptly at [email protected]. We may at any time revoke, rotate, or expire access tokens at our discretion, for any reason or no reason, including in the interest of security.

6. Acceptable use

You agree that you will not:

• submit a lease, identity information, photograph, or any other personal information of a third party (including a landlord, co-tenant, occupant, or agent) that you are not lawfully entitled to submit for processing in the manner contemplated by the Service;
• use the Service in violation of any law, court order, or regulation applicable to you or to the content you submit;
• attempt to reverse engineer, decompile, disassemble, crawl, scrape, harvest, or otherwise extract source, model weights, prompts, datasets, or system architecture from the Service;
• interfere with, overload, attack, probe, or otherwise attempt to disrupt the Service, its infrastructure, or the systems of any third-party service provider through which we deliver it;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity;
• resell, redistribute, or commercially exploit the Service or any output of the Service without our prior written consent;
• use the Service to create, train, benchmark, or improve any competing lease-review product;
• use the Service to generate content that is unlawful, harassing, defamatory, obscene, or infringing of any third-party right.

We may suspend or terminate your access without notice if we believe you have violated these restrictions.

7. Content you submit — permission to process

You retain such rights as you have in the documents, photographs, text, and other content that you submit to the Service (" Your Content").

You give TQDM and its service providers permission to access, host, store, copy, transmit, process, analyse, summarise, extract information from, aggregate, anonymise, de-identify, and otherwise use Your Content only as needed for the purposes described in these Terms, the Privacy Policy, and the consent choices you make at upload, including:

• providing, operating, securing, and troubleshooting the Service;
• generating your lease analysis, including sending raw lease content to external AI processors where needed to produce the report;
• if you consent, quality assurance, debugging, evaluation, and product improvement;
• producing aggregated, anonymised, or de-identified research, benchmarks, reports, and datasets, which we may publish, share, license, or sell, in each case in a form that does not identify you;
• detecting, investigating and preventing fraud and abuse;
• complying with legal obligations and enforcing these Terms.

Identifiable personal information contained in Your Content is subject to the consent choices captured at upload and is processed in accordance with our Privacy Policy. Aggregated, anonymised, or de-identified information falls outside the definition of personal information under POPIA s.6(1)(b) and is not subject to that policy.

You represent and warrant that (a) you have all rights, consents, and authorisations necessary to grant the licence above, and (b) Your Content does not infringe or violate any third-party right or any applicable law.

8. Our intellectual property

The Service, including its software, design, prompts, scoring rules, models, templates, and documentation, is and remains the property of TQDM and its licensors, and is protected by copyright, trade mark and other intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service and the reports we generate for your personal, non-commercial review of a lease. You may share a generated report with your attorney, landlord, or family members in connection with that review. Any other use — including republication, public display, resale, or commercial distribution — requires our prior written consent.

"RentRight", "TQDM", and associated logos are trade marks of TQDM. Nothing in these Terms grants you any right to use them.

9. Fees and payment

The Service is currently in a soft-launch window during which the first two hundred (200) lease reports delivered are provided free of charge. Once that free-tier allocation has been exhausted, each subsequent lease report is offered as a once-off purchase at R1 000 (one thousand South African Rand). The price is displayed in the user interface before you confirm the purchase, and no charge is made without your explicit authorisation.

Payments are processed by Stripe Payments Europe Ltd. on our behalf. We do not receive or store your card details. You authorise us and our payment processor to charge your payment method for the amount shown. The paywall sits between the free preview and the full analysis: you can see the assessment verdict and lease terms before deciding whether to pay for the full report.

Because a full lease report consumes computing resources on your behalf and is delivered immediately upon payment, paid reports are generally non-refundable once the full report has been unlocked. We may, in our sole discretion, grant refunds on a case-by-case basis. Prices are inclusive of applicable taxes unless stated otherwise.

10. Warranty disclaimer

THE SERVICE, INCLUDING ALL REPORTS AND OUTPUTS, IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. To the maximum extent permitted by applicable law, TQDM disclaims all warranties, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment.

We do not warrant that the Service will be uninterrupted, error-free, free of harmful components, or that any output will be accurate, complete, current, reliable, or suitable for any particular purpose. You use the Service entirely at your own risk.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• In no event shall TQDM, its affiliates, officers, directors, shareholders, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including loss of profits, loss of revenue, loss of business opportunity, loss of use, loss of data, loss of goodwill, or cost of substitute services, whether based in contract, tort (including negligence), statute, or any other legal theory, even if advised of the possibility of such damages.
• The aggregate liability of TQDM and the foregoing parties for any and all claims arising out of or relating to the Service or these Terms shall not exceed the greater of (i) ZAR 1 000, or (ii) the total amount paid by you to TQDM for the Service in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including, in South Africa, liability for gross negligence, fraud, or any other liability that the Consumer Protection Act 68 of 2008 does not permit us to exclude.

12. Indemnification

You agree to defend, indemnify, and hold harmless TQDM, its affiliates, officers, directors, shareholders, employees, agents, licensors, and sub-processors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your use of the Service; (b) Your Content; (c) your violation of these Terms or of any applicable law; or (d) your violation of any right of a third party, including any intellectual property or privacy right.

13. Termination

You may stop using the Service at any time. We may suspend, restrict, or terminate your access to the Service, delete your account, and delete or retain Your Content at any time, for any reason or no reason, with or without notice. Upon termination the licences granted to you under these Terms end, but the licence granted by you in section 7 survives to the extent necessary for our ongoing lawful uses.

14. Changes to the Service and these Terms

We may change, add, or remove features of the Service at any time. We may also update these Terms from time to time. If we make a material change, we will take reasonable steps to notify you, for example by email or an in-product notice. Your continued use of the Service after the effective date of the update constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

15. Third-party services

The Service integrates with third-party services (including cloud infrastructure, large-language-model providers, payment processors, and email providers). Your use of third-party services is subject to the terms and privacy policies of those providers. We are not responsible for third-party services or their outputs.

16. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict-of-laws principles. Any dispute arising out of or in connection with these Terms or the Service shall be subject to the non-exclusive jurisdiction of the Western Cape Division of the High Court of South Africa, sitting in Cape Town. The foregoing does not limit any right you may have under mandatory provisions of the Consumer Protection Act 68 of 2008 or equivalent law.

17. General

• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms at any time, in whole or in part, without notice.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
• No waiver. No failure or delay by us in exercising any right under these Terms will operate as a waiver of that right.
• Entire agreement. These Terms, together with the Privacy Policy and any order form or product-specific terms, constitute the entire agreement between you and us with respect to the Service, and supersede all prior or contemporaneous communications.
• Electronic communications. You consent to receive communications from us electronically. Electronic signatures, click-through acceptance, and similar indicia of agreement are enforceable to the same extent as handwritten signatures under the Electronic Communications and Transactions Act 25 of 2002.
• Force majeure. We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control.

18. Contact

Questions about these Terms should be directed to:

• TQDM Inc., Attn: Legal (RentRight)
• 1111B S Governors Ave, STE 23256, Dover, DE 19904, USA
• [email protected]
• +1 (814) 524-5685